Our physical Shop Return policy

Thank you for shopping at our physical store in Chiswick ! We hope you love your purchases.  Please take a moment to review our exchange policy below:

Exchange Only
We do not offer refunds. However, we are happy to provide an exchange for items of equal value.

Exchange Period
Exchanges must be made within 7 days from the date of purchase.

Conditions for Exchange
Items must be in their original condition:
- Unused and unworn.
- Tags and original packaging must be intact.
- A valid receipt or proof of purchase is required.

Exclusions
The following items are not eligible for exchange:
- Sale or clearance items.
- Personal use items, such as undergarments, earrings or hygiene products.
- Custom or personalized items.

Exchange Process

Please bring the item to our store along with your proof of purchase.
If the item you'd like to exchange for is unavailable, we may offer a store credit valid for future purchases.

Additional Information

No exchanges will be accepted after the 7-day period.
This policy applies only to purchases made in-store.

We appreciate your understanding of our policy and thank you for shopping local. If you have any questions, feel free to speak with a team member or contact us at hello@greige.co.uk or call 020 3141 9030