Feedback and Reviews

Some of the many emails and comments from our customers (most recent first):-


My friends are enamored with your Amaryllis and make a point to call me weekly to share updates on its growth. Emma  - Dec 2023

I love my items - I will buy from you again - Jane - April 2023

Wow - quick delivery and my candles are just right. Thank you. - Terry Feb 2023

Thank you so much for by lovely Wax Amaryllis bulbs, all my friends love them and call me every week to let me know how they have grown. Becky Jan 2023

Thank you so much for the quick despatch of my order. I only placed it yesterday, and my metal house tea light holders have just arrived. I couldn’t be happier, they are so beautiful.  Thank you very much.  Kind regards. - email -  Angie Dec 2022

Henry - Thankyou for sorting out Fedex. I know it must have been quite difficult.
Txt - Sarah April 2022

Wow, thanks so much. Why can't you be in the USA - phone - Sam Feb 2022

We needed some lanterns for a small hotel project, Greige helped us get all the right sizes. Highly recommended.... Email - Christian December 2021

Christmas Decorations are so lovely, thansk for your help on the phone. - Jayne November 2021

Beautiful independent shop with homewares, candles, gifts. You can tell a lot of effort has gone into stocking quality products. The candle collection is particularly swoon-worthy. Google - Jaye Sept 2021

"Little beautiful shop. U can spend an hour looking at all the nice selections they have. Super kind and welcoming!" - Google - Gabriele October 2021

"After a little problem with DPD they arrrived and we love them, candles fit perfectly" - Robert - txt July 2021

"Love my napkins and tablecloth - thanks so much for your help on the phone" - Emma - email April 2021

"Thank you so much for my birthday candle included in my Birthday Gifts from my family. I so love all my gifts and they were all so beautifully wrapped. Your shop is a joy. I have another £100 voucher to spend too. Yippee!" - Janice, email March 2021

"Thank you very much for this replacement shipment. It is much appreciated.  Great customer service all round guys. 👍 Cheers" - Gareth, email February 2021

"Many thanks, that’s very helpful. Looking forward to purchasing from you again soon and will recommend to friends as your customer service has been fantastic!" - Anne Marie, email February 2021

"Everything arrived safely this morning thank you - the driver from the courier service was extremely helpful." - Lyn, email February 2021

"Thank you for your reply.  I am impressed with the level of customer service you have provided and therefore I am happy for you to send the pouf you have in stock and then to forward the other one on when it arrives, thank you.  I already have two of these poufs in a different colour in a different room so I know I’m going to love them!" - Sarah, email January 2021

"Just to say thanks for the items, all arrived yesterday and we are delighted with it all. As expected and in some cases better. We are certainly going to be buying again and have recommended you highly to a few others already." - Jock, email January 2021

"My candles arrived perfectly and I LOVE that you recycle boxes for the packaging. Big thumbs up from me for doing that."  Kay, email November 2020

"Thank you so much for the real flame candles, I can't believe how good they look, so many people think they are real candles" - Emma, email November 2020

"Just wanted to say, thank you so much.  Package safely & gratefully received this morning & love all the items – they are going to look stunning & enhance our Christmas shoot on Friday." - Kate, email October 2020

"I have just received my concrete trays and felt I needed to tell you I am delighted with them. They are exactly what I was looking for.  They were worth waiting for.  I want to thank you for your excellent communication over the waiting period for the trays.  Thank you so much." - Wilma, email September 2020

"Thank you so much for delivering my cushions. I absolutely love them!!!" - Marion, email September 2020

"Thanks for that....swift service!" - Julian, email August 2020

"OMG you little LOVE 😊  I am so sorry – I  made a mess of the order – and then purchased a huge lantern so needed another candle! I assumed that you might have already packaged / despatched  the original order so VERY BIG GOLD STAR to you for seeing it and bunching the two together." - Alison, email August 2020

"Hi just received my order and wanted to say how delighted I am. The  items are as described and arrived quickly. One happy customer. Kind regards." -  Lynn, email August 2020

"The tube vases arrived today and I am so pleased with them.  Thank you for all you have done to rectify the inventory problem. I am a very satisfied customer and won’t hesitate to buy again." - Maureen, email July 2020

"Hi, just wanted to say thank you for the gift for saying sorry for being late. Not needed but really appreciated just one of the reasons I continue to shop with you. Kindest Regards"
- Lyn, email July 2020

I would just like to say a big thank you for excellent service I ordered it Sunday and here today (Wednesday) and boxed up lovely thank you so much .😊 - Lynda, email June 2020

"A quick one to say so many thanks for dispatching my order so quickly. I'm absolutely thrilled with our new lanterns - I'll be using them for a clients shoot this weekend and then, when the weather sorts itself out, can't wait to get them lit up in our garden.  Thanks so much again, super product and service." - Sarah, email June 2020

"Hello - I just wanted to thank you so very much for the speedy shipment of my order and I am absolutely thrilled with my new jug. It is just what I have been looking for. Many thanks I much appreciate it." - Alison, email May 2020
"Good Afternoon - I wanted to let you know the shipment has been recieved. I wanted to thank you for your honest response yesterday and say thank you for your great customer service. The items received are beautiful and I look forward to shopping with you again!" - Samantha, email May 2020

"Thank you very much for delivering my lovely purchases so quickly and nicely wrapped." - Loraine, email May 2020

"... anyway, just unpacked everything, I love it all!! Will be back for more soon. Thanks for speedy delivery and fantastic service. Have a great week." - Britta, email April 2020

"Amazing thank you for your service." - Yazmin, email April 2020

"Blown away by how quickly it came thank you SO much! What an amazing service." Caroline, email April 2020

"The lamps arrived safely on Friday and I’m absolutely thrilled with them. They look really lovely in my two bedrooms. Thanks so much for your excellent customer service." Charlotte, email April 2020

"Many thanks for the twin pot which arrived today. The bench and table are lovely and just what we hoped for. Thanks for the excellent and speedy service." Andrew, email April 2020

"Wow... what service.  I don't remember receiving such friendly and courteous advice from anyone in a very long time and I absolutely love my new rug. Just wish your shop was nearer but will have to satisfy myself with a little browse on-line every now and again and maybe one day get to visit you in Chiswick." Eleanor, email February 2020

"Lovely to speak to you on the phone earlier today and thank you for answering some of my questions regarding delivery options.  You have an exquisite range of Christmas goodies - can't wait to place my order and have already started my wishlist." Jo, email December 2019

"Just wanted to say a huge thank you for getting the order to my mother in time for her birthday - fabulous service as usual and the added bonus, she loved it!." - Janice, email November 2019

"Fabulous candles, many thanks for speedy delivery" Mark, email October 2019 

"Richard did a great job coming back to me about my order. I was worried about the delivery as I was going on holiday, he managed to delay the order until I returned" Mrs Jarvis, Aug 2019 - via answer phone message

"I love my lamps - thanks you so much for my order" Jean, July 2019 via social media

"What a wonderful shop, I could buy everything..." Caroline, email June 2019

"I am a new customer to Greige and have been extremely impressed with your customer service, which is excellent, and how you have tried to accommodate me with my order. Thank you for all you have done, and I look forward to receiving the lamps." - Vanessa, email May 2019

"Absolutely gorgeous new shop in Chiswick.... it's become a little bit of an addiction... a good one though!  I buy on-line when I'm at my home in Dorset, but love my little sojourns to West London when I can see all your gorgeous bits & pieces in the flesh.  See you again soon..." - Emma, email March 2019

"Greige was my new go to store for Christmas presents this year. Everything was so well received. Thank you so much for getting all orders to me so quickly and for the little extra gift (just for me!) you popped in my last parcel - I love it.  I wanted to thank you too for swapping out one of the items that I bought for my daughter - she was delighted with the alternative colour." - Sarah, email January 2019

"I just received the two zinc glass candle holders and they are so beautiful. Thank you for such quick shipping too!  Happy Christmas to you! Thank you again…they’re awesome!" - Irene (USA), email December 2018

"The goblets have arrived and they are just what I want. They match my others perfectly. Thank you so much for a brilliant service. - Sue, email October 2018

Wow... your shop is our best find this year. Mark, email Sept 2018

"Just love my little houses - thanks for speedy delivery." Tara (USA) email Sept 2018

"Fantastic! You have been absolutely marvellous! Thanks again!" - Debbie, email July 2018

"Thank you for coming back to me so quickly and a huge thank you for the beautiful little candlestick, like you, I really love it and I truly appreciate your kindness. Always a pleasure to deal with your company and a complete delight to open the parcel when it arrives, such wonderful things, an Aladdin's treasure trove!" - Sarah, email April 2018

"I have received my order today and I am absolutely delighted with all the beautiful things that have arrived. As always, it's such a pleasure to deal with your company." - Sarah, email April 2018

"Delighted with my planters and really appreciate you getting them to me so quickly." - Rachel, email March 2018

"Thank you so much for helping me with my order - it's so good to be able to speak to someone on the phone and get immediate answers. Everything arrived safely and I am particularly loving the faux blueberry stems - they are just so real :)  I just wanted to thank you for the surprise little gift that you sent with my order - such a great personal touch." - Rebecca, email February 2018

(Sorry - we were just so busy during November/December... and then recovering in January! ... that we forgot to make a note of any customer emails received... hence this little gap in our reviews!)

"Brilliant and quick service! Thank you!" - Jane, email November 2017

"Thank you for your kind suggestion. I have found one on another website and if it doesn’t work out, I shall definitely order the one suggested. Thank you for this and for always being so helpful. I would like to wish you the very best of luck in your venture (new shop opening) and assure you of my continued support." - Deb, email October 2017

"My order from you has arrived safe and sound. I am over the moon with the product, and your amazing speed at sending my order. Thank you very much and I shall be singing your praises to all my friends." - Clementine, email September 2017

"Thank you for your lovely and very helpful email............. Finally thank you for all your help it has been a pleasure to deal with such a professional person and such a professional company. Your efficiency is second to none and I shall have no hesitation in dealing with you in the future and recommending Greige to my friends." - Naomi, email September 2017

"Just to let you know all arrived safe and sound. Lanterns are excellent and just what we were after. I have to comment that they were packed superbly. Thank you for taking such good care of them." - Gareth, email June 2017

"My order arrived today. The products are just lovely, especially the vintage glass jelly mould candle; smells divine!" - Rose, email June 2017

"Hanging Egg Chair arrived safely and ready to hang once decorated. Love it so much, thank you for working with me on delivery dates." Nicola, email May 2017

"I want to thank you for all your help with my order.  The stuffed Moose head (felt - not real!) arrived and it is perfect.  It was wonderful doing business with you.  Thank you for making it so easy." Allison, email April 2017

"Thank you so much for arranging the replacement pot which arrived so quickly and in one piece! The courier carried it to the door, holding the box as if it was a newborn baby! Thank you once again Pauline for all your help and wonderful service, it's truly appreciated." Sarah, email March 2017

"Thank you very much for the beautiful products and fast delivery." Kim (Belgium), email March 2017

"I just wished to write to say thank you for the prompt delivery (to France) of our beautiful willow under plates. I am delighted with them as I have been looking for a long while to find the right match for our rustic table. So pleased I am attaching some photos! Thank you again." - Elaine (France), email February 2017

"Hi Pauline, I have just unpacked my Greige delivery. Once again, your products are delightful. I absolutely love them!!!! What gorgeous bowls….. Thank-you so much also for the sunflower plate. It was extremely kind of you to include it in my parcel as a freebie. That pattern is my favourite of all time! Keeping my eye on the new items every week..." - Teri, email February 2017

"Just a quick message to say that my parcel arrived safely and I am thrilled with my items. Thank you so much for including 2 of the candles in the parcel.  I love the colour so will be ordering more shortly." - Catherine, email February 2017

"Thank you so much for sending me blankets. I received them yesterday. I really enjoyed doing business with you. The merchandises are first-class. I am entirely satisfied with them. I would like to transact with you again. These special blankets I bought at you was my ideal. These are my treasure. Many thanks again. Your shop is another favourite of mine." - Fumika (Japan), email January 2017

 "Your company has been a delight to shop with and I will be watching your website for lovely things and presents in the future." - Lynne, email December 2016

"Just a little note to say thank you so much! The trees were delivered yesterday and they are absolutely beautiful and look stunning in our home. Christmas has come early here! So thank you once again for your truly wonderful service, nothing is too much trouble. It's always such a great pleasure browsing your web site and choosing from all of the beautiful things that you have and even more of a pleasure receiving them!" - Sarah, email December 2016

"Thank you so much for all your help and great customer service :)" - Emma, email December 2016

"Received safely today and I love it. Thank you." - Emma, email November 2016

"I am very pleased with the products, thank you very much. The delivery service puts our local post to shame!" - Helen (Australia), email November 2016

Hi to all concerned ... absolutely thrilled with my Mountain Wolf Faux Fur Huff hat. Perfect style and superb quality and the box it was delivered in is pristine!!! ... don`t worry, I will recycle it myself!!!  Will definitely return to your website and company .... VERY happy, thank you." - Sandra, email November 2016

"I received my Walther & Co houses in perfect condition, and much sooner than I expected! I appreciate your careful packaging and quick shipment. They’re wonderful. I hope to be back to your shop again, if you won’t dread all the extra effort! Thanks and regards." - Kellie (USA), email September 2016

"It's beautiful stuff I love it. I'm going to buy some more of those beautiful lanterns. You have a new customer for life!" - Nikki, email August 2016

"Just a message to say thank you very much for my order, I'm very pleased with the items. I will certainly order from you again and recommend you to friends." - Alex, email June 2016

"My oyster ball has arrived beautifully and carefully packed, thank you. It is lovely, as was your customer service." - Susan, email June 2016

" A HUGE THANKYOU for your efficiency, kindness and ease of ordering the product I required. Truly appreciated." - Debbie, email May 2016

"Just to let you know that the star candle holder has arrived. I am so super impressed with your service and your promise to have it here today." - Debbie, email May 2016

"Regarding my order for a Driftwood hurricane lamp I just wanted to say thank you for the great customer service and help you gave me regarding this purchase and the icing on the cake - it was a 50th birthday gift and was greatly received." - Gerry, email March 2016

 "Just wanted to thank you for such excellent service! All arrived safely and am thoroughly delighted with the items. I shall certainly be ordering again! Many thanks once again." - Nigel, email March 2016

"Many thanks for great service & speedy refund - without doubt will be using you again!  Warm regards." - Helen, email March 2016

"I just wanted to say a big thank you for my giant ceramic bowl that arrived today safe-fully in one piece! It's stunning and your service was impeccable.Thank you so much. It was the biggest box I have ever received it was so well packaged I think it would have even survived a lorry driving over it! Good luck with your business I'm certain it will go places with such wonderful items and such fantastic tracking and packaging! It was nice to deal with a company that cares. I will be sure to deal with you again." - Katie, email February 2016

"Thanks very much for your e-mail and your excellent customer service." - Louse, email February 2016

"Thanks so much for your kindness. Not at all expected and most appreciatively received. I'll certainly return with custom in the future." - Aileen, email January 2016.

"Thank you so much - brilliant service & fantastic products, one very happy girl...." - Jane, email January 2016

"Hi, I just wanted to let you know how pleased I was with my recent order. The jute placemats were wonderful quality and well worth the money, they look fabulous in our home. The tea towels were also great, almost too nice to use! Delivery was also spot on, the items arrived very quickly and in the advised time slot. Overall, we were really impressed . Thank-you." - Mary, email December 2015

"What a star you are.   Look forward to getting this on Monday and promise not to put it in my stocking!!  Well almost promise." - Rosie, email December 2015

"The replacement set arrived yesterday and I replaced the plug / transformer and cured the problem…much to my relief as we did not have to strip the decorations and two sets of lights off the tree!!!  Very many thanks for your prompt and courteous service…I very much look forward to doing business with you again and would not hesitate to recommend your company." - Ray, email December 2015

"(Tin) Houses arrived safe and well and I just love them.  Thanks and Merry Christmas" - Lorraine, email December 2015

"All arrived today - thanks for brilliant service." - Christine, email December 2015

"Wow thank you for your response and advice, I really appreciate it. That sounds perfect." - Emily, email October 2015

"Just to let you know, the correct hooks arrived yesterday and they're great, just what I was after. Thank you so much for sorting this out so quickly, and I'll be ordering again soon, no doubt!" - Louise, email October 2015

"Thank you so very much for all your help and the exceptional and wonderful service that you provide. Our new home in France looks fantastic with all the beautiful things that I have bought from you, they are just perfect!" - Sarah, email September 2015

"Many thanks for your help and for working so late. I really enjoy using your company and I'm sure I shall be in contact again". - Kate, email September 2015

"Thank you for your email. I would be happy to accept the larger jug and appreciate you making this gesture . It's rare to get such great personal service from an online shop . This is the second item I have bought from you and since then I have browsed your website and seen lots of other lovely things that I will treat myself and friends to over the coming crazy Christmas shopping period!  Many thanks again, I look forward to receiving the jug in due couurse." - Sarah, email September 2015

"You have some fabulous things and have been very clever at finding lovely pieces that you don’t see anywhere else." - Karen, email August 2015

"Received the replacements today. We were very pleased with the quality and service you have provided. Many Thanks." - Ashleigh, email August 2015

"How fab that you can deliver today!!  I have (cushion) fillers but thank you so so much for checking.  Absolutely love your stock and shall become a regular for sure!  Thanks again." - Anna, email July 2015

 "You offer such a friendly and professional service..." - Claire, email July 2015

"Wanted to thank you for replacing the lantern so promptly. It is now hanging ready for use when the light fades this evening. Thanks again for your great service." - Diane, email July 2015  

"Thanks for all of your help in sourcing these for us. I hugely appreciate it!" - Julie, email June 2015

"Thank you for helping me with this order. I absolutely love the blanket/throw and it is exactly as you described!" - Amy (Australia), email May 2015

"Many thanks again Pauline for your fantastic service, it's such a pleasure buying from you." - Sarah, email April 2015

"I have received my order and just wanted to thank you for all your help with the candle sconces and for the fantastic service that you have given me. I very much appreciate it! And thank you so much for enclosing the fig candle, I was so surprised and it's such a lovely gesture." - Sarah, email April 2015

"Can't wait for it to be delivered - thanks for the superb customer service so far." - Karen, email April 2015

"Thank you very much - excellent customer service." - Louise, email March 2015

"Many thanks Pauline for your excellent service as usual." - Mel, email February 2015

"Just to say I received the tea light holders today in plenty of time for Monday's wedding.  Thank you so much for your excellent  customer service and I shall definitely look to use you again and recommend you to others." - Mel, email January 2015

"Again I feel compelled to send feedback for the amazing service you offer! Two beautiful felt robins arrived at my door at record speed, exactly on time and look gorgeous in my house. Thank you so much for making a late Christmas purchase so easy." - Amanda, email December 2014

"This is brilliant customer service! Many thanks for letting me know." - Karen, email December 2014

"Thank you so much for confirming, fantastic service." - Millie, email November 2014

"I just wanted to tell you how fantastic I think your service has been. I ordered one of your glass bottles yesterday and it arrived this morning. I was sent emails and texts every step of the way to inform me of a delivery date and time, and the item was delivered exactly within those times. The parcel was packaged very well (there was no way that bottle was going to get broken!) and the item is beautiful: exactly as described and lovely quality. I’m so pleased with the speedy and professional service I received, and I’ve already recommended you to a friend.  Marvellous." - Amanda, email October 2014

 ".... in fact, I have to say that Tom (Greige staff member) was ever so polite when he called me to say he was outside and extremely well spoken (a credit to your company I'm sure!). I am in no rush at all for the replacement so whenever is good for you is good for me. Thank you so much for coming back to me so quickly." - Rebecca, email October 2014

"Loving all the items I purchased from you, thank you again." - Maria, email October 2014

"We have received our order and were very happy with it thank you." - Jon, email September 2014

"The person on the end of the phone was great - so helpful. Apologies for calling very last minute. Delighted with everything!" - Fiona, email July 2014

"The antlers have just arrived and they're perfect. Thank you for resolving everything so promptly." - Clare, email July 2014

"Just want to say a big thank you for reserving my tall jug! I love it!" - Tina, email May 2014

"Just to say many thanks for my lovely order delivered today.   I have just had great fun unpacking it all and am delighted with it. I was very impressed also with the courier. I had been given a delivery slot of between 10.12 and 11.12 a.m. and my gardener and I were in the front garden doing the bedding plants this morning when she arrived at 10.12. So all in all a very happy experience for me and I am sure we will see you at the Spirit of Christmas Fair at Olympia. In the meantime have a lovely and successful summer and many thanks again for your wonderful goods and service." - Carol, email May 2014

"I would just like to say how pleased I am with my recent purchase of an enormous and a large grey Broste bamboo wood lanterns. I love them!!! They look fantastic on my decking with my grey rattan furniture. I even loved the packaging and the comments label on the boxes apologising for the look of the boxes, a great idea and a great product. I will continue to look at your sight and would recommend you to my family and friends." - Ruth, email April 2014  

"It all arrived and we are delighted with it all. Thank you." - Ophelia, email April 2014

"Just to let you know that all my goods arrived safe and sound yesterday and I am very pleased with everything. Thanks for all your help and I look forward to seeing you at another show." - Caroline, email April 2014  

"Fabulous news Pauline, thanks for your speedy response it's most appreciated."  "Hi, I just wanted to say a big thank you, I received my parcel today and I was really impressed with the goods I ordered but mainly with the service I have received from you - a quick response to any questions I had and it was very simple and straight forward placing an order on your website. I'm a very happy customer and will be returning."  - Becky, emails February 2014

"We received the 2x bottles yesterday and just wanted to say thank you for all your help. They are beautiful and work perfectly. Thanks again." - Diana, email February 2014

"Thank you so much for the quick reply Pauline...... thank you so much for your efficiency." - Matthew, email February 2014

"Parcel arrived as promised  and I am delighted with the items!  Thank you very much indeed for your excellent service." - Elizabeth, email January 2014

"Wow! What a personal service!! I first bought from Greige at the Daisy Trust fair at the Hurlingham Club, and I was absolutely delighted with my purchases. I've had the same response from those to whom I have given Greige items as presents..... Many thanks for the high-quality products, excellent packaging, and exemplary service." - Anne, email December 2013

"I would also like to thank you and Greige for the prompt contact and great customer service you have provided. I will definitely be buying from Greige again." - Jennifer, email November 2013

"Visited your stall yesterday at Hatfield, by far the best stall, lovely things for the home and great gifts." - Facebook post, November 2013

"Purchased from you at Ramster Hall, decided to get another throw for my mother. I love your website - so easy to navigate and purchase. Throw arrived next day. Many thanks and good luck with your new venture."  - Mary, email October 2013  

"Love your products and the whole Greige theme." - Jo, email Sept 2013